BaselineWatch
Desk
Your fleet and your work Fleetyour releases and the hardware they run onTriagewhat needs a decisionWatchlistthe products and platforms you runSaved searchesthe lists you come back to
This instance Sourceswhat is read, how often, under what termsDigestthe daily or weekly summary, and alerts
How it is drawn Appearancethe look and the colour schemeBrandingthe mark this instance wears
Owner sign-in

3.5.3 Measurement in Support of Customer Experience Outcomes

NIST PIV and digital identity SP 800-63-4 against SP 800-63-3
All changes in this version
added 3 Digital Identity Risk Management part of 3.5

Title changed

Before · SP 800-63-3

After · SP 800-63-4

Measurement in Support of Customer Experience Outcomes

Control changed

Before · SP 800-63-3

After · SP 800-63-4

A primary goal of continuous improvement is to enhance customer experience, usability, and accessibility outcomes for different user populations. As a result, the metrics collected by organizations SHOULD be further evaluated to provide insights into the performance of their identity management systems for their supported communities. Where possible, these efforts SHOULD avoid the collection of additional personal information and instead use informed analyses of proxy data to identify potential performance issues. This can include comparing and filtering the metrics to understand deviations in performance across different user populations based on other available data, such as zip code, geographic region, age, or sex.