BaselineWatch
Desk
Your fleet and your work Fleetyour releases and the hardware they run onTriagewhat needs a decisionWatchlistthe products and platforms you runSaved searchesthe lists you come back to
This instance Sourceswhat is read, how often, under what termsDigestthe daily or weekly summary, and alerts
How it is drawn Appearancethe look and the colour schemeBrandingthe mark this instance wears
Owner sign-in

8 Customer Experience Considerations (was: Privacy Considerations)

NIST PIV and digital identity SP 800-63A-4 against SP 800-63A
All changes in this version
modified 8 Customer Experience Considerations

Title changed

Before · SP 800-63A

Privacy Considerations

After · SP 800-63A-4

PrivacyCustomer Experience Considerations

Control changed

Before · SP 800-63A

This section is informative.

These privacy considerations provide information regarding the General Requirements set forth in Section 4.2 .

After · SP 800-63A-4

This section is informative.

TheseTo privacyalign considerationswith providethe informationstandard regardingterminology of user-centered design, customer experience, and usability, the Generalterm Requirements“user” setis forthused throughout this section to refer to the human party. In most cases, the user in Sectionquestion 4will be the subject in the role of applicant, claimant, or subscriber, as described elsewhere in these guidelines.2 Customer experience sits at the nexus of usability, accessibility, and optionality. Considering user needs allows organizations to provide responsive and secure identity solutions while minimizing unnecessary friction and frustration.

This section is intended to raise implementers’ awareness of customer experience considerations associated with identity proofing and enrollment.